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The Grademiners reddit thread seems to promote the brand’s image, but is it reliable? It offers 24/7 customer service, but it is not well-known. The money-back assurance isn’t 100% effective. First of all, it is impossible to assure that you’ll receive your refund if you aren’t satisfied with your purchase. Support cannot always be responsive. It is possible to request a refund through either SMS or email, but it is not guaranteed.